Susan Sheridan, MBA, MIM, DHL
Sue Sheridan, MBA, MIM, DHL, was the Director of Patient Engagement for the Patient-Centered Outcomes Research Institute (PCORI) from February 2012 until November 2016. She led the Patient Engagement team, which develops and implements tools, programs, and processes to encourage meaningful engagement of patients and other stakeholders in all PCORI’s activities.
Before joining PCORI, Sheridan was the external lead of the Patients for Patient Safety program at the World Health Organization (WHO), where she helped develop and implement a global network of patients who built national and regional strategic plans for patient engagement for various WHO initiatives. Sheridan had previously spent 10 years in patient advocacy inspired by adverse family experiences in the healthcare system.
Sheridan cofounded and is past president of Parents of Infants and Children with Kernicterus (brain damage from jaundice), who engaged with the healthcare system to implement a new standard of care in jaundice management. She is also a co-founder of Consumers Advancing Patient Safety, which helps organizations engage patients as partners in developing patient-safety solutions. Prior to her leadership in patient engagement, she worked as a finance banker for international trade.
Sheridan received her BA from Albion College, her MIM and MBA from the Thunderbird School of Global Management, and her DHL (Doctor of Humane Letters) from Adrian College.