Confronting COVID-19: Finding Hospital Capacity and Improving Patient Flow
A Webinar Series Hosted by PCORI for Hospitals and Health Systems

Telehealth use has surged dramatically during the pandemic as clinicians use various platforms to consult with a wide variety of patients -- those who may have COVID-19 as well as patients with many other conditions. State and federal authorities have temporarily lifted many regulatory restrictions to telehealth even as public and private insurers have expanded reimbursement. Yet the rapid shifts have posed challenges even for systems that had previously created robust telehealth programs.

In Part 6 of this webinar series, clinicians in charge of two such programs shared lessons learned and discussed prospects for ongoing use and growth of telehealth after the current public health emergency.

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  • Todd Czartoski, Chief Medical Technology Officer and Chief Executive of Telehealth, Providence St. Joseph Health
  • Judd Hollander, Senior Vice President for Healthcare Delivery Innovation, Thomas Jefferson University; Associate Dean for Strategic Health Initiatives, Sidney Kimmel Medical College


  • Susan Dentzer, Senior Policy Fellow, Duke-Margolis Center for Health Policy


  • E. Ray Dorsey, David M. Levy Professor of Neurology, and Director, Center for Health and Technology, University of Rochester Medical Center
  • Pat Rutherford, Vice President, Institute for Healthcare Improvement


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