Customer Relationship Management
The Request for Proposal (RFP) was for the design and implementation of PCORI’s Customer Relationship Management (CRM) system. Based on PCORI’s immediate needs, the organization was looking to leverage the Salesforce.com CRM tool to meet the immediate needs of its Engagement and Communication functions and then add support for other departments in a phased approach. These departments must communicate with and manage a wide variety of “stakeholders,” which includes patients, clinicians, health policy representatives, insurers, scientific reviewers, grant applicants, Board of Governors members, and others.
Selected Contractor Awardee: Rainmaker
Amount: $249,375
Posted: July 8, 2013
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