Jennifer Gan has a background in sociology and psychology (clinical research in urology, health disparities, neuropsychiatric, health literacy) and a healthcare master of business administration from the University of California, Irvine. She completed a study managing a health literacy-based intervention for a diabetes self-management educational project, which was conducted in six patient-centered medical homes in rural Arkansas. She is a participant in two PCORI-sponsored projects (TRANSnetwork and FAITH network) where she participates in focus groups, conferences, and developing collaborations with community partners to understand and hear the needs of those in the community. She is a volunteer at Shepherd's Hope, a free clinic that provides basic medical, dental, and other services to the Latinx community.