Developing patient-centered approaches to primary care is a key priority for clinics nationwide. Our project brings together patients and providers from the K-6 Adult Medicine Clinic (AMC) within the safety-net Highland Hospital of the Alameda Health System to develop our clinic’s capacity to engage patients and clinicians in collaborative research around effective use and delivery of primary care.
The AMC serves more than 115 patients a day from an ethnically and racially diverse, low-income patient community that speaks more than 25 different languages. Surveys of patient satisfaction alone cannot paint a full picture of patient experience. The AMC’s transition to a patient-centered medical home and its status as a residency clinic (50 percent of patients are seen by residents) create unique challenges in ensuring that patients have a consistent, quality clinical experience.
The Patient-Centered Primary Care Council (PCPCC) began in July 2014 and consists of three small groups—English-, Spanish-, and Mien-speaking— made up of AMC patients and clinic staff. The PCPCC meets regularly to discuss key clinic challenges and to brainstorm small-win solutions to strengthen the patient experience of primary care in the AMC. During Tier II, the PCPCC will reach out to other patient advisory groups and stakeholders to explore possibilities for comparative effectiveness research focused on key patient experience issues as well as the impact of advisory councils on primary care clinics.
VIDEO (below): Building Trust and Relationships
Rachel Berkowitz, a PCORI Pipeline to Proposal Tier II awardee, shares how her award has helped build trust and relationships within a diverse community. She hopes the work will result in comparative effectiveness research.