Changes to Telehealth Policy, Delivery, and Outcomes in Response to COVID-19: A Landscape Review

December 2020 — During the COVID-19 pandemic, there has been a rapid shift toward virtual visits and digital tools to monitor and help patients manage their health care.

PCORI solicited a landscape review to summarize how the reimbursement, regulatory, and delivery systems have changed for telehealth during the coronavirus pandemic. The goal was to use this information, in combination with conversations with key stakeholders, to better understand how changes in the delivery system during COVID-19 might alter PCORI’s strategic focus on future investment in telehealth research.

This report provides a rich summary of changes under the pandemic and highlights some areas in telehealth where additional research may be valuable.